Replacement & Returns Policy
This Replacement & Returns Policy explains London BioLab’s policy regarding damaged products incorrect orders replacements returns cancellations and delivery related claims
Please read this policy carefully before completing your order
Important Notice
At London BioLab we aim to provide clear product information accurate order processing secure packaging and reliable customer service
Customers are responsible for carefully reviewing all product information quantities delivery details and order information before completing a purchase
All completed purchases are considered final
London BioLab operates a no monetary refund policy
Where an eligible problem occurs with an order our normal resolution is replacement of the affected product rather than a monetary refund
No Monetary Refunds
London BioLab does not offer monetary refunds as part of its standard store policy
Once an order has been successfully placed and payment has been completed the purchase is considered final
Money will not normally be returned because of
Change of mind Ordering the wrong product Ordering the wrong quantity No longer requiring the product Failure to review the product information before ordering Providing an incorrect or incomplete delivery address Failure to collect or accept a parcel Delivery delays outside our control Customs delays inspections restrictions detention seizure or confiscation A parcel being recorded as successfully delivered by the delivery providerWhere an order qualifies for assistance under this policy London BioLab will normally resolve the matter through replacement rather than monetary reimbursement
No Returns or Exchanges
London BioLab does not routinely accept physical product returns or exchanges
Customers must carefully check the product name specification quantity delivery address and all other order information before completing payment
Once an order has entered processing changes cancellations or exchanges may not be possible
Customers must not return any product to London BioLab unless they have received prior written authorisation from us
Unauthorised returns may be refused and may not be processed
Damaged Products
If a product arrives broken or has clear physical damage caused during delivery please contact London BioLab as soon as possible
Depending on the circumstances and following review of the claim London BioLab may provide a replacement for the affected product
To review a damaged product claim we may request
Order number
Order date
Clear photographs of the damaged product Photographs of the packaging
A description of the damage
Tracking or delivery informationCustomers should keep the product and all original packaging until the claim has been reviewed
Do not dispose of a damaged product or its packaging before contacting us as this may prevent us from properly reviewing the claim
Replacement requests are assessed individually based on the information and evidence provided
Incorrect Products
If you believe you have received a product different from the product confirmed in your order please contact London BioLab as soon as possible
Please provide your order number and clear photographs showing the product received
Once the issue has been reviewed and confirmed London BioLab may arrange for the correct product or an appropriate replacement to be sent
Replacement Policy
A replacement may be considered where
A product arrives broken A product has clear physical damage on arrival The product received is different from the confirmed product ordered A shipment is confirmed as lost by the relevant delivery provider where our shipping policy provides replacement coverApproval of a replacement is subject to review of the circumstances and any supporting evidence requested by London BioLab
Replacement does not mean monetary reimbursement and approved claims will normally be resolved by sending another product
Order Accuracy & Customer Responsibility
Customers are responsible for ch
ecking their order carefully before completing payment
Please verify
Please verify
Product name and specification Product quantity Delivery address Contact information Selected delivery method Any special delivery informationLondon BioLab cannot accept responsibility for problems resulting from incorrect incomplete or inaccurate information supplied by the customer
Delivery Delays
Delivery times provided by postal and courier services are estimates
Delivery times may vary due to transportation networks operational delays weather customs inspections local delivery conditions or other circumstances outside the reasonable control of London BioLab
A delivery delay by itself does not qualify an order for monetary reimbursement
Customers should monitor the tracking information provided for their shipment where tracking is available
Missing Parcels
If a parcel has not arrived customers should first review the available tracking information
A parcel will only be treated as lost after the relevant delivery provider considers or confirms the shipment lost under its applicable procedures
Where an eligible shipment is officially confirmed as lost London BioLab may provide one replacement shipment
A parcel recorded as successfully delivered will not normally qualify for replacement
Customers are responsible for providing a complete and accurate delivery address and for collecting or receiving their parcel where required
International Orders & Customs
International customers are responsible for checking the customs regulations import restrictions and requirements applicable to their destination before placing an order
Customers must determine whether the products they order can be imported received possessed or stored at their destination
If there are any specific customs requirements delivery instructions or other important information that London BioLab should know the customer must provide those details at the time of placing the order
London BioLab is not responsible for customs inspections delays duties taxes restrictions detention seizure confiscation or refusal of entry by customs or other authorities
International orders are placed at the customer’s responsibility in relation to destination specific customs and import requirements
Customs related delays detention seizure or confiscation do not qualify for monetary reimbursement under our standard store policy
Product Returns & Handling
For safety quality control and product integrity reasons London BioLab does not routinely accept returned products
Do not send products back to London BioLab without prior written authorisation
Where London BioLab requires a product to be returned as part of an approved replacement claim we will provide the relevant instructions directly to the customer
Reporting a Damaged or Incorrect Order
If your order arrives damaged broken or incorrect please contact London BioLab as soon as possible after receiving the parcel
Please provide all relevant information requested so that we can investigate the issue efficiently
This may include
Order number Order date Description of the issue Clear photographs or other relevant evidence Tracking informationProviding complete information will help us review the claim and determine whether a replacement is appropriate
Claim Time Limit
Customers should report damaged incorrect or missing orders as soon as reasonably possible
Shipping and tracking information may only remain available for a limited period
Our standard shipment records may be retained for up to 3 weeks from dispatch
Claims submitted after this period may be more difficult to investigate if the relevant shipment or tracking information is no longer available
Final Sale Policy
All completed London BioLab purchases are treated as final sales under our standard store policy
By completing an order you acknowledge that
You have reviewed the product information You have selected the correct product and quantity You have provided accurate delivery information You understand that returns and exchanges are not routinely accepted
You understand that London BioLab operates a no monetary refund policy
You understand that eligible damaged broken incorrect or lost orders may be resolved through replacement following review
You understand that London BioLab operates a no monetary refund policy You understand that eligible damaged broken incorrect or lost orders may be resolved through replacement following reviewRelated London BioLab Policies
This Replacement & Returns Policy should be read together with our Terms & Conditions and Shipping Policy
These policies provide additional information regarding ordering shipping delivery international orders customer responsibilities and replacement claims
Contact London BioLab
If you have a question regarding a damaged product incorrect order missing parcel or potential replacement please contact London BioLab as soon as possible
When contacting us please include your order number and any relevant photographs or delivery information so that we can review the matter efficiently
London BioLab
